TERMS & CONDITIONS

INTRODUCTION

This website can be accessed at www.riverviewlodgechobe.com and is owned and operated by Mama Africa (PTY) Ltd. (trading as “River View Lodge”). These Terms & Conditions govern the use of the website. These Terms & Conditions are binding and enforceable against every person that accesses or uses this website.

IMPORTANT NOTICE

These Terms & Conditions contain provisions that appear in similar text and style to this clause and which:

  1. may limit the risk or liability of River View Lodge; and/or
  2. may create risk or liability for the user; and/or
  3. may compel the user to indemnify River View Lodge; and/or
  4. serves as an acknowledgement, by the user, of a fact.

Your attention is drawn to these Terms & Conditions because they are important and should be carefully noted.

If there is any provision in these Terms & Conditions that you do not understand, it is your responsibility to ask River View Lodge to explain it to you before you accept the Terms & Conditions or continue using the website.

Nothing in these Terms & Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or River View Lodge.

River View Lodge permits the use of this website subject to the Terms & Conditions. By using this website in any way, you shall be deemed to have accepted all the Terms & Conditions unconditionally. You must not use this website if you do not agree to the Terms & Conditions.

PRICING

We will do our utmost to honour our published prices; however should there be any unforeseen increases in accommodation costs, currency fluctuations and/or government levies/taxes the prices will be adjusted accordingly.

Inclusions:

  1. The rates displayed on our website are per room on a bed and breakfast basis.
  2. 12% VAT, Government Taxes and Bed Levy are included where applicable.

Exclusions:

  1. Lunch & Dinner supplements are charged separately per person, and exclude all beverages. Settlement can be made in cash (BWP) or with a MasterCard or Visa credit card on check out from River View Lodge.
  2. Activities are charged separately per person, and in certain instances are subject to a minimum number of pax per booking. Settlement can be made in cash (BWP) or with a MasterCard or Visa credit card on check out from River View Lodge.

ERRORS

We shall take all reasonable efforts to accurately reflect the description, availability and purchase price on the website. However, should there be any errors of whatsoever nature on the website (which are not due to our gross negligence) we shall not be liable for any loss, claim or expense relating to a transaction based on any error.

BANKING DETAILS

Banking details will be provided on invoices and statements once transactions commence. Please pay careful attention to the banking information and requirements, as your account will remain your responsibility until payment is received into the appropriate bank account, as specified in our commercial documentation.

PAYMENT OPTIONS

  • All transactions will be processed in Botswana Pula (BWP).
  • 100% deposit is required within 3 workings of making a booking in order to secure the booking*.
  • River View Lodge reserves the right to change pricing at any time without prior notice.

* Bookings for River View Lodge made through third party websites may be subject to different deposit policies.  Policy details can be found on the relevant websites at the time of booking.

CREDIT CARD

We accept MasterCard and Visa credit cards.

EFT (ELECTRONIC FUND TRANSFER)

Banking Details

Bank:                          First National Bank (FNB)

Branch:                       Kasane

Account Name:         MAMA AFRICA (PTY) Ltd T/A River View Lodge

Account Number:     62123316699

Branch Code:             285167

Swift Code:                 FIRNBWGX     

Sort Code:                  1501

DISCLAIMER OF WARRANTY

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “providers”, assume no responsibility for errors or omissions in these contents.

The providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including – without limitation – data loss, lost revenues and lost profit), which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the providers have been informed of the possibilities of such damages. The providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

RIGHTS OF THE COMPANY

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
  • Change these conditions from time to time, and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website. 

  • We will use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.

CANCELLATION & REFUND POLICY

Our cancellation and refund policy* is part of the service that we offer you:

  1. Within 0 – 14 days: no refund and full stay charged.
  2. Within 15 – 30 days: 75% of full stay charged.
  3. Within 31 – 60 days: 50% of full stay charged.
  4. 61+ days: full refund**.

* Bookings for River View Lodge made through third party websites may be subject to different cancellation and refund policies.  Policy details can be found on the relevant websites at the time of booking.

** Minus any applicable bank transaction and currency exchange rate fees.

PRIVACY POLICY

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. We may require you to provide us with personal information, which includes, but is not limited to:

  1. Your name and surname;
  2. Your email address; and
  3. Your mobile number.

The purposes for which we will use your personal information are as follows:

  1. To contact you regarding current or new services (provided you have consented to receiving such marketing material);
  2. To inform you of special offers and promotions (provided you have consented to receiving such marketing material); and
  3. To invite you to leave a review on TripAdvisor or similar channel (provided you have consented to receiving such marketing material).

All the information gathered in the online forms is used to personally identify users. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to any third party. 


The website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the website; the pages that you access while on the website and the Internet address of the website from which you are linked directly to our site. This information is used to help improve the website, analyse trends and administer the website.

This website also makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. If you do accept a “cookie”, you thereby consent to our use of any personal information collected by us using that cookie.

 River View Lodge undertakes never to sell or make your personal information available to any third party unless we are compelled to do so by law. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

CHANGES TO POLICY

We may need to change this policy from time to time in order to address new issues and reflect changes on our website. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an email.

ELECTRONIC COMMUNICATIONS

When you visit the website or send emails to us, you consent to receiving communications from us electronically.

LAW

The conditions will be exclusively governed by and construed in accordance with the laws of BOTSWANA whose courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

OWNERSHIP AND COPYRIGHT

The contents of the website, including any material, information, icons, text, graphics, lay-outs, images, advertisements, video clips, trade names, logos, trade-marks, designs and service marks, which are displayed on or incorporated in this website are protected by law, including but not limited to copyright and trade mark law. The website content is the property of River View Lodge.

Any use, distribution or reproduction of the website content is prohibited unless expressly authorised in terms of these Terms & Conditions or otherwise provided for in law.

CONSENT

I understand that all the designs and trademarks are registered to River View Lodge and hereby accept the Terms & Conditions.

CONTACT DETAILS

Physical Address:       Plot 5824, Kwena Road, Kazungula, Botswana

Postal Address:          P.O. Box 1119, Kasane, Botswana

Email Address:           info@riverviewlodgechobe.com

Telephone Number:    +267 625 0967

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